Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why is my session restore page completely empty?

  • 2 amsoshi
  • 4 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga mvangord

more options

I recently lost a session and about ten tabs, and no matter how much I try to system restore to get the session restore back, as soon as the page loads the "Well, this is embarassing" page is there for a minute with all the tabs listed, but then they all disappear and I can't get them back anymore. I can't find anyone who can help me with this issue. Can somebody tell me what to do to get my tabs back?

I recently lost a session and about ten tabs, and no matter how much I try to system restore to get the session restore back, as soon as the page loads the "Well, this is embarassing" page is there for a minute with all the tabs listed, but then they all disappear and I can't get them back anymore. I can't find anyone who can help me with this issue. Can somebody tell me what to do to get my tabs back?

All Replies (2)

more options

Try to start Firefox in Safe Mode.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

If you can't open Firefox then see:

more options

Sorry, none of those worked. I can't delete the sessionstore.js because it isn't there, and anytime the computer resets I always get a blank Session Restore page. I'm just about fed up with this problem and seriously need help.