Coupons.com plugin disappeared after upgrade to FF v21, and can't be reinstalled
The Issue.... Coupons.com plugin disapeared after upgrading FF to v21 (from FF Help Menu>About) I then was prompted to install the plugin when i went to print a coupon from coupons.com... the installation shows it succeeds with no issues, however the plugin is still not showing in the plugin list, and of course coupons don't print (You are prompted by coupons.com to download the plugin...over and over again)
How it happened..... I almost never reboot the PC. Before today everything was working fine. I didn't reboot PC, but decided to upgrade FF to latest version (previous was 20.something)... because i was getting a really long (and context insensitive menu when right clicking anything).
The upgrade appeared to run flawlessly, but then the issue with coupons.com became apparent, and upon a quick look in about:plugins, i noticed the coupon.com (coupon printer) plugin is no longer there....
I closed all browsers, uninstalled the Coupons.com plugin (from Add/Remove programs), and verified that Internet Explorer can't print coupons anymore from coupons.com. Then i reinstalled the plugin (from coupons.com) and Internet Explorer was once again able to print coupons. This means the plugin is being installed on the PC, and while Internet Explorer works, Firefox doesn't (since this version 21)
Mafitar da aka zaɓa
Hello-
A new version of the coupon printer has been released to address the plugin issue created with version 21 of Firefox. Please visit http://install.coupons.com using Firefox and reinstall the coupon printer. It is not necessary to uninstall the previous version, or edit the Firefox configuration file.
If you've followed these instructions and are still experiencing issues, please email your contact information to socialmedia@couponsinc.com and I'll be happy to reach out to you directly and assist.
Thanks, Greg Coupons Support
Karanta wannan amsa a matsayinta 👍 7All Replies (5)
rushgirl, I can print Target coupons. I not sure what you need to print them.
I tried to install the coupons plugin over and over again and nothing worked. Then I saw the link Greg posted so what I did was go in my "Documents" and click on "downloads" and deleted all the coupons.com ones. Then I went to "control panel" and then "add or remove programs" and deleted any coupons.com there. Next I went to the link Greg posted and it downloaded successfully the first time. I clicked on "add ons" on my browser and saw the coupons.com plugin was finally there when before it would never upload. I am able to print coupons from coupon.com and target both now. Not sure if by me telling all the steps that worked for me will work for you. But maybe there are some old versions of the coupon.com left on your computer that need to be deleted before uploading the new one? Good Luck
katlady, I tried all that you said. Nothing would work except going back to v20. Now , today the plugin is crashing. I've lost out on two coupons messing with it today. I'm tired of it.
Hello, in the first response there is an email address if you email that person Greg will respond to you quickly he just helped me and in 5 minutes I was up and running. He is a great help. socialmedia@couponsinc.com
Hello, in the first response there is an email address if you email that person Greg will respond to you quickly he just helped me and in 5 minutes I was up and running. He is a great help. socialmedia@couponsinc.com