Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox Freeze while playing online games

  • 6 amsoshi
  • 12 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga iTony888

more options

I have a gaming PC running Win8 pro 64bit 8GB of RAM 3.20 Ghz AMD Phenom 2 x6 1055T processor ATI Radeeon HD 5670 graphic card.

Problem 1. When I watch a video on a website or play an online game both using Flash, my mouse will drag. This only happens when I watch a video or play a game in Firefox 21.0. If I use different web browsers then I do not have this problem.

I reinstalled Flash but that didn't help me any.

Problem 2. Under "Settings for Clearing History" all are checked but I cannot check "Download History". I want Firefox to automatically clean the Download History when I exit Firefox but it will not do this. It used to work fine until I updated my Firefox browser.

I have a gaming PC running Win8 pro 64bit 8GB of RAM 3.20 Ghz AMD Phenom 2 x6 1055T processor ATI Radeeon HD 5670 graphic card. Problem 1. When I watch a video on a website or play an online game both using Flash, my mouse will drag. This only happens when I watch a video or play a game in Firefox 21.0. If I use different web browsers then I do not have this problem. I reinstalled Flash but that didn't help me any. Problem 2. Under "Settings for Clearing History" all are checked but I cannot check "Download History". I want Firefox to automatically clean the Download History when I exit Firefox but it will not do this. It used to work fine until I updated my Firefox browser.

All Replies (6)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

more options

All my plugins are all up-to-date.

more options

This is some standard guidance that addresses the most common issues with the Flash plugin. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

more options

@jscher2000 I tried all of that and did not help any.

more options

@amitshree I tried that and no change in games but the video playing became worse.