Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

my firefox wants to update. It says its connecting to server, but never does. What is the problem

  • 3 amsoshi
  • 13 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Wesley Branton

more options

firefox wants to do an update. When ok'd, firefox says connecting to server. I never does connect. Just keeps saying connecting to server

firefox wants to do an update. When ok'd, firefox says connecting to server. I never does connect. Just keeps saying connecting to server

All Replies (3)

more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

more options

Try the following:

  1. Go to about:config in Firefox
  2. Locate the string app.update.channel
  3. Ensure that the value of this string is release

Please report back soon.

more options

You can manually install the most recent version of Firefox from the Mozilla website if you wish to update as soon as you can.