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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

My "search mail" mechanism to locate specific e-mail messages from the past is not working.

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  • 3 sa na da wannan matsala
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  • Amsa ta ƙarshe daga traininblank

traininblank
traininblank
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When I try to locate a person's specific name in the "search mail" box from old mail or sent mail (so I can find a specific message sent to or from that person), I can't. I get a message "Oops..." that it's not working. This started a few days ago.

When I try to locate a person's specific name in the "search mail" box from old mail or sent mail (so I can find a specific message sent to or from that person), I can't. I get a message "Oops..." that it's not working. This started a few days ago.

All Replies (4)

Dyvik Chenna
Dyvik Chenna
  • Locale Leader
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what is the mail server you are using??can you describe briefly!! Thank you.

traininblank
traininblank Mai mallakar tambaya
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Sorry, couldn't figure out how to reply to you. I use Firefox AOL. Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

When viewing a page on aol.com, use Command+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

Firefox menu > Preferences > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Tools menu > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page and logging back in to your mail. Does that help?

traininblank
traininblank Mai mallakar tambaya
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Still, I'm trying to get ahold of my tech guy. Always afraid to do anything I haven't done before on my Mac. :)