Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why does my VP system throw a "Shutdown" when I use Firefox? It happens too with Chrome and IE but much less often.

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

more options

I have an XP system. When I run FF it will throw a shutdown in anywhere from 30 seconds to maybe 30 minutes. Chrome and IE will too but often in 30 minutes to an hour. Other applications like office and it almost never shuts down. I suspect it may have something to do with the Java RT??

I have an XP system. When I run FF it will throw a shutdown in anywhere from 30 seconds to maybe 30 minutes. Chrome and IE will too but often in 30 minutes to an hour. Other applications like office and it almost never shuts down. I suspect it may have something to do with the Java RT??

All Replies (2)

more options

Start Firefox in Safe Mode. Poke around a few safe sites. Does the problem come back?

more options

Which security software (firewall, anti-virus) do you have?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.