חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Firefox and Prime video error "Your Device is connected to the internet using a VPN or proxy service"

  • 2 תגובות
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת nylans

more options

Hi,

I am getting the above error currently when I try to access amazon Prime Video using Firefox. I have loaded Firefox with all addons disabled and still get the error. I do have a VPN but was not connected to it at the time.

I can also access Amazon Prime at the same time as I am getting the error in Firefox with Microsoft Edge and Chrome with no issues.

Hi, I am getting the above error currently when I try to access amazon Prime Video using Firefox. I have loaded Firefox with all addons disabled and still get the error. I do have a VPN but was not connected to it at the time. I can also access Amazon Prime at the same time as I am getting the error in Firefox with Microsoft Edge and Chrome with no issues.

פתרון נבחר

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Read this answer in context 👍 0

כל התגובות (2)

more options

פתרון נבחר

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

more options

Interesting that this issue suddenly occurred. Anyway it was defaulted to using a proxy for some reason. After I finally found where to change the setting, setting it to No Proxy fixed the issue.

Sort of funny that I did turn on my VPN and was able to access Amazon Prime 

without an error. So guess they are good at detecting the Proxy setting but not so good at detecting VPNs.

השתנתה ב־ על־ידי nylans