Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Attaching Files Crashes Thunderbird

  • 3 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di christ1

daj37745
daj37745
more options

I just installed Thuderbird (31.1.2). My operating system is Win XP (SP3). I cannot attach files. I can send emails fine when there are no attachments. The "compose" window freezes when I click "Attach." I have made sure that Flash and Java are up to date. I also deleted my antivirus software thinking it might be the cause. Any ideas?

I just installed Thuderbird (31.1.2). My operating system is Win XP (SP3). I cannot attach files. I can send emails fine when there are no attachments. The "compose" window freezes when I click "Attach." I have made sure that Flash and Java are up to date. I also deleted my antivirus software thinking it might be the cause. Any ideas?

Tutte le risposte (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

daj37745
daj37745 Utente che ha posto la domanda
more options

Originally, AVG was installed, but I removed the software thinking it may be the problem. However, Thunderbird acts exactly the same after uninstalling the anti virus software.

christ1
christ1
  • Top 25 Contributor
more options

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?