Before Firefox 29, the main menu button on Windows had the word Firefox on it. Now all platforms use the "3-bar" menu button on the toolbar as the main menu button.

"3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions.

Here you may find one or more Ask add-ons that you can disable or possibly remove.

If there is no Remove button, you usually need to visit the Windows Control Panel, Uninstall a Program. I suggest clicking the "Installed on" column heading to group items by install date to see how Ask got onto your system. My guess is the Java updater.

Success?

Thanks, jscher. I saw a pic of the three-bar menu icon, but the problem is, I can't find that when I go to firefox.com! Don't see it anywhere :(

I also tried to remove/uninstall this from my programs and it said I needed the admin's approval (that's me). I clicked okay and continue and it still didn't let me. Said I had the program opened/in use. Made sure everything was closed, but still got the same error.

Good morning. Wanted to let you know as I was sipping my coffee this morning, I spotted the 3-bar icon to the upper right of my screen on my laptop. Went through all the steps and removed that Ask.com toolbar. It was easy as pie.

You see, yesterday I was looking for that dang 3-bar icon on the firefox.com website! Haha

Happy. Thanks again.