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Firefox crashes

  • 2 risposte
  • 1 ha questo problema
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  • Ultima risposta di cor-el

JaymeJ
JaymeJ
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Hello there. I open Firefox browser and the Apple Beach Ball arrives immediately. I have restarted, reinstalled, tried Safe Mode, but cannot get it to work. Please can you advise?

Hello there. I open Firefox browser and the Apple Beach Ball arrives immediately. I have restarted, reinstalled, tried Safe Mode, but cannot get it to work. Please can you advise?

Tutte le risposte (2)

Adriel
Adriel
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you can't open Firefox, see:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.