Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox crashes on startup, re-installing it + Windows & Java Updates didn't help

  • 3 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di user293

Absperrband
Absperrband
more options

As said, Firefox doesn't start properly, always sends me right to the Crash-report window. I tried clean re-installs, rebooting my system, Windows updates, Java updates. Safe mode doesn't start either.

Last Crash report IDs: Safe mode try: bp-fe4a56dd-7a7f-483a-9456-4dea42150514 normal try: bp-e5926bdb-d5d0-4be3-a2a6-a38de2150514

As said, Firefox doesn't start properly, always sends me right to the Crash-report window. I tried clean re-installs, rebooting my system, Windows updates, Java updates. Safe mode doesn't start either. Last Crash report IDs: Safe mode try: bp-fe4a56dd-7a7f-483a-9456-4dea42150514 normal try: bp-e5926bdb-d5d0-4be3-a2a6-a38de2150514

Tutte le risposte (3)

the-edmeister
the-edmeister
  • Moderator
more options

A chemspill 38.0.1 release to fix a fault in Firefox 38.0 is due to be released in the next few days. Apparently a file in Firefox needed for Nvdia drivers was misspelled and without that file Firefox is crashing upon launch with Windows 7.

If you can't get Firefox to launch in SafeMode, you'll need to download Firefox and re-install it after the patched 38.0.1 version is released.

Absperrband
Absperrband Utente che ha posto la domanda
more options

Cheers for the quick reply, so what you're saying in a nutshell is: wait a few days for 38.0.1 and it should be fixed, right?

user293
user293
more options

Firefox 38.0.1 was just released this afternoon, and will be made available over the next few hours. Since firefox crashes on startup, it won't be able to auto-update, so you will need to reinstall firefox from http://mozilla.org/firefox. Wait a few hours to do this though, to make sure that the download has been updated to 38.0.1.