Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

My email in outlook.com has been frozen for at least 30 min due to unresponsive script msg in firefox. Help

  • 1 risposta
  • 2 hanno questo problema
  • 2 visualizzazioni
  • Ultima risposta di FredMcD

keepitsimpleplz
keepitsimpleplz
more options

Lately I'v been receiving unresponsive script msgs in outlook.com emails with 3 choices to solve issue. . .have tried each of 3 buttons and none seems to work. Previously have refreshed Firefox. . .still same issue. We now my computer is frozen in the email with the same unresponsive script msg for at least 45 min now. . .so can't closeout email. . .browse or anything. I can get IE to work just fine but prefer Firefox. I'm not too computer savy. . .have copied down how to clear cookies and cache and how to add YesScript. . .but with screen frozen. . .cannot even do that! Now what? I have included a image of the troublesome msg. . . but its taking forever to load so here it is

https://a248.e.akamai.net/appn...298/adnexus-prod/v/s/trk.js:47

In choices at bottom of this screen for troubleshooting (1) auto did not work. . .(2) there is no "help" button to press?

Lately I'v been receiving unresponsive script msgs in outlook.com emails with 3 choices to solve issue. . .have tried each of 3 buttons and none seems to work. Previously have refreshed Firefox. . .still same issue. We now my computer is frozen in the email with the same unresponsive script msg for at least 45 min now. . .so can't closeout email. . .browse or anything. I can get IE to work just fine but prefer Firefox. I'm not too computer savy. . .have copied down how to clear cookies and cache and how to add YesScript. . .but with screen frozen. . .cannot even do that! Now what? I have included a image of the troublesome msg. . . but its taking forever to load so here it is https://a248.e.akamai.net/appn...298/adnexus-prod/v/s/trk.js:47 In choices at bottom of this screen for troubleshooting (1) auto did not work. . .(2) there is no "help" button to press?

Tutte le risposte (1)

FredMcD
FredMcD
more options

Invalid URL The requested URL "/appn...298/adnexus-prod/v/s/trk.js:47", is invalid.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.