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Thunderbird crashes on opening cant start in safe mode, generates a crash report but cant send it. Where do I post my crash files for help .

  • 3 risposte
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  • Ultima risposta di christ1

uomeuk
uomeuk
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cant get thunderbird to start, it crashes immediately generating a crash report, which it has a problem sending. I have the same problem with Firefox, problems started at the same time. My o/s is windows 10. The programmes have worked faultlessly since I upgraded my o/s in August. I can get the crash reports. Where do I post them how many and what format ie dmp.

regards

cant get thunderbird to start, it crashes immediately generating a crash report, which it has a problem sending. I have the same problem with Firefox, problems started at the same time. My o/s is windows 10. The programmes have worked faultlessly since I upgraded my o/s in August. I can get the crash reports. Where do I post them how many and what format ie dmp. regards

Tutte le risposte (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Try this: See if your anti-virus product is scanning thunderbird when it starts. Suggest you make Thunderbird an exception.

Is the firewall blocking Thunderbird? It must be set to allow.

uomeuk
uomeuk Utente che ha posto la domanda
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Hi thanks for your response I have disabled both the anti virus and windows firewall but the problem still persists. I have also checked the firewall exception list and Thunderbird and Firefox are listed as allow.

regards

christ1
christ1
  • Top 25 Contributor
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Can you post a crash ID? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports