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When I try to compact folders in T-bird, it freezes. Can u help?

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epkaolin
epkaolin
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When I try to compact folders in Thunderbird, it freezes. When I click on anything, the window turns cloudy, semi-transparent and stays frozen. I cannot even stop the process. All I can do is shut down and restart the computer. Can anyone help with a fix for this?

When I try to compact folders in Thunderbird, it freezes. When I click on anything, the window turns cloudy, semi-transparent and stays frozen. I cannot even stop the process. All I can do is shut down and restart the computer. Can anyone help with a fix for this?

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christ1
christ1
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Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?