Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox crashes

  • 3 risposte
  • 1 ha questo problema
  • 8 visualizzazioni
  • Ultima risposta di awilson62

awilson62
awilson62
more options

Every time I try to load Firefox it crashes. I have uninstalled and re-installed Firefox but I still get the same problem. I am running Windows 7 on a Desktop computer. Firefox has been working fine on this system until today. Suddenly it won't load - it crashes when I try to start it. I try to start it in safe mode and it still crashes. I have been trying to find some sort of crash id, but I cannot find one.

Every time I try to load Firefox it crashes. I have uninstalled and re-installed Firefox but I still get the same problem. I am running Windows 7 on a Desktop computer. Firefox has been working fine on this system until today. Suddenly it won't load - it crashes when I try to start it. I try to start it in safe mode and it still crashes. I have been trying to find some sort of crash id, but I cannot find one.

Soluzione scelta

Hi John99. Thanks for your help. I have uninstalled the freecorder software and Firefox now starts and runs ok. I am always somewhat mystified by problems like this - I have been running Freecorder software with Firefox for years without a problem, and then suddenly a major problem like this occurs seemingly out of the blue. Anyway thanks very much for your prompt and helpful reply.

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (3)

awilson62
awilson62 Utente che ha posto la domanda
more options

I have found the crash ids: The most recent are: Crash ID: bp-ae8e8bfe-ed2d-4171-b2ae-2cf502160322 Crash ID: bp-6ec9f635-a154-4e3c-a234-abbeb2160322 Crash ID: bp-391ef393-3ab1-4366-add1-ed2cd2160322 Crash ID: bp-ac128e0c-6689-4318-ab7d-5289e2160322 Crash ID: bp-9eb6f895-771c-40f6-980c-ec94a2160322

John99
John99
more options

Hi awilson62, Well done for managing to get Crash IDs for a startup crash,

This crash has a signature that is not seen much. The cause appears highly likely to be the use of the FLVSrvLib.dll module, which seems part of "Freecorder" by "Applian Technologies".

Are you able to disable Freecorder ? It has been reported that uninstalling Freecorder solves this issue.

Does that stop the startup crashes ?

Freecorder may have newer or alternative software that works with Firefox

Forum Notes

  • Reports for your Crash IDs
    bp-ae8e8bfe-ed2d-4171-b2ae-2cf502160322
    bp-391ef393-3ab1-4366-add1-ed2cd2160322
    bp-9eb6f895-771c-40f6-980c-ec94a2160322
  • Crash Signature: PR_Read | GetStatusFileContents<T>
  • Related Bug 1205987 - startup crash in PR_Read | GetStatusFileContents<T> with freecorder app
awilson62
awilson62 Utente che ha posto la domanda
more options

Soluzione scelta

Hi John99. Thanks for your help. I have uninstalled the freecorder software and Firefox now starts and runs ok. I am always somewhat mystified by problems like this - I have been running Freecorder software with Firefox for years without a problem, and then suddenly a major problem like this occurs seemingly out of the blue. Anyway thanks very much for your prompt and helpful reply.