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only 10% of emails are coming into my Mozilla Thunderbird account

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I have two desktops connected to the same server. (Optus / Australia) One PC that uses Incredimail as it's email access receives all the incoming e-mails. The second PC that uses Mozilla Thunderbird for it's e-mail access only receives 10% of the incoming mail.

I have contacted my server, Optus Australia and they are unable to gain "Remote Access " to check any problems as there appears to be a block somewhere by Mozilla.
I have two desktops connected to the same server. (Optus / Australia) One PC that uses Incredimail as it's email access receives all the incoming e-mails. The second PC that uses Mozilla Thunderbird for it's e-mail access only receives 10% of the incoming mail. I have contacted my server, Optus Australia and they are unable to gain "Remote Access " to check any problems as there appears to be a block somewhere by Mozilla.

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Are you using IMAP on both computers?