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Password not accepted. tried 4 times on 2 different computers. Yes, I am using the correct password, "authenitcation failed".

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  • Ultima risposta di kdunc333

kdunc333
kdunc333
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Can't log-in. Each time get "authentication failed" message. Password is correct, tried on multiple computers, other email accounts all work fine.

Can't log-in. Each time get "authentication failed" message. Password is correct, tried on multiple computers, other email accounts all work fine.

Tutte le risposte (2)

amanchesterman
amanchesterman
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Could be one of several causes. As a start, leave Thunderbird closed and try to log in to the misbehaving account via the email provider's website. Is it working normally? If it is, then (assuming you have a Windows computer) restart the computer in safe mode with networking. While it is in that state, start Thunderbird and try to access the account.

kdunc333
kdunc333 Utente che ha posto la domanda
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Amanchesterman, Thank you for your response. I tried it as you described. Can log-in to the email host no difficulty. I have a Mac OS 10.10.4. Did not make any difference in ability to log-in, still cannot. Continue to get the same "authentication failed" message. I'm open to other possibilitites if you have more suggestions. Thank you, Keith