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I cannot open emails in Inbox that are 30 days old. I used to be able to.

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  • Ultima risposta di christ1

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Emails older than 30 days still appear in Inbox but I cannot recover content. I used to able to do this. Started about a month ago.

Emails older than 30 days still appear in Inbox but I cannot recover content. I used to able to do this. Started about a month ago.

Tutte le risposte (5)

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What prevents you from opening those messages?

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The messages are still in the Inbox list. Messages older than 16 days will not reopen. These messages opened when newly received but now will not open. I used to be able to reopen messages from any date. Is there a historical setting that may have been adjusting telling Thunderbird to operate this way? Maybe it has to do with message compaction?

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will not reopen.

What does 'will not reopen' mean? You double-click the message in the thread pane and nothing happens?

What's so hard with explaining what's going on? Mind you, you're the only one seeing what's happening on your screen.

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I double click on thread pane. Message is identified but no content. Seems to be date related.

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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird