Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Can't setup outlook mail account due to allegedly invalid credentials.

  • 4 risposte
  • 1 ha questo problema
  • 3 visualizzazioni
  • Ultima risposta di Matt

more options

I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

Tutte le risposte (4)

more options

Have you created an APP password for Thunderbird to use? I suggest you do.

more options

I have now and unfortunately it bears no fruits. Also it should be noted that I have been successful with adding gmail account, so it is likely an issue bound with outlook. Also, here is an image of the setup window: https://support.cdn.mozilla.net/media/uploads/images/2016-07-16-23-46-11-44a50f.png

more options

Well, never mind then.

more options

There is nothing in that window to offer any additional information.

What anti virus do you use? We find some of them very aggressive and they block the setup process for accounts. I did not mention this as I thought you had managed to set up one account already.