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One Mac computer on a network cannot receive emails. Getting "INBOX is full" error when INBOX is empty. Anyone know what's happening?

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Studio
Studio
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Our web host suggested we move all INBOX emails to offline folders to not exceed our 5GB space on their server. Within Thunderbird we did this on two computers. We quit the program, restarted the computers. Only one of computers can send/receive. The other can only send. Web host support is online only - 24 hour wait. Any ideas for what else to try?

Our web host suggested we move all INBOX emails to offline folders to not exceed our 5GB space on their server. Within Thunderbird we did this on two computers. We quit the program, restarted the computers. Only one of computers can send/receive. The other can only send. Web host support is online only - 24 hour wait. Any ideas for what else to try?

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FredMcD
FredMcD
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This is a support forum for Mozilla Firefox. You will have to contact your e-mail provider for help. https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

Or are you talking about Thunderbird?