Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox Widevine CONSTANTLY crashing. Did "refresh", installed new, what else to try?

  • 3 risposte
  • 2 hanno questo problema
  • 1 visualizzazione
  • Ultima risposta di slingr

slingr
slingr
more options

I'm on Firefox 50.1.0 on Mac OS X 10.12.2. Since my last Firefox update, I cannot watch Netflix or Amazon without receiving Widevine CDM crashes. I've tried doing a "refresh" as well as deleting Firefox, and installing new, with the same results. The only way for me to watch content on these sites is to disable Widevine CDM and fall back to MS Silverlight. That isn't even an option on some Amazon content.

Are there any more in depth things to try to get Widevine to stop crashing so I can watch content?

I'm on Firefox 50.1.0 on Mac OS X 10.12.2. Since my last Firefox update, I cannot watch Netflix or Amazon without receiving Widevine CDM crashes. I've tried doing a "refresh" as well as deleting Firefox, and installing new, with the same results. The only way for me to watch content on these sites is to disable Widevine CDM and fall back to MS Silverlight. That isn't even an option on some Amazon content. Are there any more in depth things to try to get Widevine to stop crashing so I can watch content?

Tutte le risposte (3)

slingr
slingr Utente che ha posto la domanda
more options

I also just tried deleting the Firefox application and completely removing my profile information from ~/Library/Application Support/Firefox as well and installing from scratch, same issues

the-edmeister
the-edmeister
  • Moderator
more options

See this support article: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

slingr
slingr Utente che ha posto la domanda
more options

Hey Ed, Thanks for the suggestion, but this isn't a Firefox crash, it is a Widevine CDM crash. Firefox still works for all other browsing fine, but any content that utilizes the Widevine CDM plugin does not work (Netflix, Amazon, etc)