Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox crashes

  • 1 risposta
  • 1 ha questo problema
  • 6 visualizzazioni
  • Ultima risposta di FredMcD

more options

When playing a game (Pet rescue saga) the game freezes up and a message appears every few seconds. The message says, "A webpage is slowing down your browser. What would you like to do? Stop or Wait? The crash report message says, " Crash ID bp-04a569a6-9cbe-47e2-98f9-5b71b170424"

When playing a game (Pet rescue saga) the game freezes up and a message appears every few seconds. The message says, "A webpage is slowing down your browser. What would you like to do? Stop or Wait? The crash report message says, " Crash ID bp-04a569a6-9cbe-47e2-98f9-5b71b170424"

Tutte le risposte (1)

more options

The crash report number you posted is not valid.

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse,mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

https://support.mozilla.org/legacyfs/online/sumo-media/gallery/images/2014-06-04-07-10-50-73db6f.png

For more help on crash reports, see; https://support.mozilla.org/t5/Documents-Archive/Forum-Response-Firefox-crashes/ta-p/19184