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Message body does not display in emails

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ez-kevin
ez-kevin
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Thunderbird stopped displaying the message body in emails. When double clicking the email to open, the headings will appear but not the message body. If you View Source, the message is in the source, but just not displaying. On some emails, I can change the View Message Body as text and the body will appear, other messages is will not. I can't figure out a reason why some will and some will not. I tried repairing the Inbox folder but this did not help.

Thunderbird stopped displaying the message body in emails. When double clicking the email to open, the headings will appear but not the message body. If you View Source, the message is in the source, but just not displaying. On some emails, I can change the View Message Body as text and the body will appear, other messages is will not. I can't figure out a reason why some will and some will not. I tried repairing the Inbox folder but this did not help.

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christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Try to move one of the troubled messages to a different local folder. You may want to create a new local folder for that.

Does the message show properly in the new folder?

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird