Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox full crash on laptop with forced restart on new profile and on PC, all pinned top sites are gone

  • 3 risposte
  • 2 hanno questo problema
  • 1 visualizzazione
  • Ultima risposta di FredMcD

Dakara
Dakara
more options

When i started my laptop and opened firefox, it crashed and said there was an error of some kind and that i had to force restart it.

I did and it made a new profile but did add all my add-ons back but the customization, pinned top sites etc were all changed. I could not revert it back to my old profile (I have a "old firefox profile" on my desktop).

Then after this on the next day, i opened firefox on my PC, and all pinned top sites were gone as well but never gave any error message or anything and all add-ons and customization was still intact.

Any idea what this is/was?

Side note: The @Google pinned top site is extremely annoying. Every time i remove it, it comes back after a few restarts. Stop doing this.

When i started my laptop and opened firefox, it crashed and said there was an error of some kind and that i had to force restart it. I did and it made a new profile but did add all my add-ons back but the customization, pinned top sites etc were all changed. I could not revert it back to my old profile (I have a "old firefox profile" on my desktop). Then after this on the next day, i opened firefox on my PC, and all pinned top sites were gone as well but never gave any error message or anything and all add-ons and customization was still intact. Any idea what this is/was? Side note: The @Google pinned top site is extremely annoying. Every time i remove it, it comes back after a few restarts. Stop doing this.

Tutte le risposte (3)

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Dakara
Dakara Utente che ha posto la domanda
more options

Thank you for your reply.

As mentioned in my first post, i do have an "old firefox data" map on my desktop. I already tried following those websites mentioned but this messed things up even more to a point i am in doubt of just fully uninstalling firefox on my laptop and reinstall it and set everything back up from scratch.

The problems are still: What caused this to prevent it from happening again. And why did all my pinned top sites suddenly disappear on my PC?

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?