Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Can't set up 2 Factor Auth

  • 4 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di Su5eD

more options

I tried to set up 2FA on my firefox account, but it didn't work. How to reproduce: 1.Go to account settings; 2. Click "enable" next to Two-step authentication; 3.Scan QR Code with Google Authenticator app (or Authy); 4.Enter the code from the app; 5 - I got an "Invalid two-step authentication code" error under the text box; I also tried manually entering the key manually, but it didn't work either.

I tried to set up 2FA on my firefox account, but it didn't work. How to reproduce: 1.Go to account settings; 2. Click "enable" next to Two-step authentication; 3.Scan QR Code with Google Authenticator app (or Authy); 4.Enter the code from the app; 5 - I got an "Invalid two-step authentication code" error under the text box; I also tried manually entering the key manually, but it didn't work either.

Tutte le risposte (4)

more options

are you entering the random code generated in Authy AFTER you scan the QR code?

more options

Eve said

are you entering the random code generated in Authy AFTER you scan the QR code?

Yes, of course.

more options

Are you connected to the internet on the mobile device and use a reliable time service are the TOTP code is time dependent and is only valid for thirty seconds ?

more options

cor-el said

Are you connected to the internet on the mobile device and use a reliable time service are the TOTP code is time dependent and is only valid for thirty seconds ?

Yes