Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Can't login to Spectrum.net using Firefox

baumkd
baumkd
more options

Spectrum.net has changed their login page as of March 17, 2021. I am unable to login under Firefox and get Spectrum error 'IDID-1060'. I tried Edge and Chrome browsers with no problems. I contacted Spectrum and they say it's a Firefox issue. I've tried removing extensions, clearing caches, starting in Firefox 'safe mode', disable VPN but nothing works! I would prefer NOT to reset Firefox as I don't want to lose my changes. I'm on version Firefox 86.0.1 and Windows 10 20H2. Does anyone else have this problem or can suggest other troubleshooting ideas?

Spectrum.net has changed their login page as of March 17, 2021. I am unable to login under Firefox and get Spectrum error 'IDID-1060'. I tried Edge and Chrome browsers with no problems. I contacted Spectrum and they say it's a Firefox issue. I've tried removing extensions, clearing caches, starting in Firefox 'safe mode', disable VPN but nothing works! I would prefer NOT to reset Firefox as I don't want to lose my changes. I'm on version Firefox 86.0.1 and Windows 10 20H2. Does anyone else have this problem or can suggest other troubleshooting ideas?

Soluzione scelta

hello baumkid,

I dont seem to have a problem with that site. I attached a pic for your review. Also, it seems that my FF can access the login page at here:

https://id.spectrum.net/login?client_id=consumer_portal&nonce=999400866042017261169273562898&state=eyJ0YXJnZXRVcmwiOiIiLCJ4c3JmIjoiYW1kMGNsUmlUM1ZEYzFkVmFWUldMVXBhTVZkRk9FOXljM2xVZVVKeldVMWtlVGhQYjJwSWNXWlBiZyJ9&code_challenge=amuGt3-VJLiQv5BqX2qNfTT8_vPEePLx3GCLDb1k-2s&code_challenge_method=S256&account_type=RESIDENTIAL&exVisitID=693caa50-c350-4193-a497-157d72a6b8af

So I am not sure why you are having issues with your FF.

Here are some things you might try:

1) Paste and go to the link above and see if this takes you to the login page 2) Go to the "cookies" section then find & delete all for Spectrum. Then retry you urls. 3) Reinstall your FF. But after the initial uninstall, reboot your computer.

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (1)

·´¯`·...¸>-)))º> ~dbben
·´¯`·...¸>-)))º> ~dbben
more options

Soluzione scelta

hello baumkid,

I dont seem to have a problem with that site. I attached a pic for your review. Also, it seems that my FF can access the login page at here:

https://id.spectrum.net/login?client_id=consumer_portal&nonce=999400866042017261169273562898&state=eyJ0YXJnZXRVcmwiOiIiLCJ4c3JmIjoiYW1kMGNsUmlUM1ZEYzFkVmFWUldMVXBhTVZkRk9FOXljM2xVZVVKeldVMWtlVGhQYjJwSWNXWlBiZyJ9&code_challenge=amuGt3-VJLiQv5BqX2qNfTT8_vPEePLx3GCLDb1k-2s&code_challenge_method=S256&account_type=RESIDENTIAL&exVisitID=693caa50-c350-4193-a497-157d72a6b8af

So I am not sure why you are having issues with your FF.

Here are some things you might try:

1) Paste and go to the link above and see if this takes you to the login page 2) Go to the "cookies" section then find & delete all for Spectrum. Then retry you urls. 3) Reinstall your FF. But after the initial uninstall, reboot your computer.