Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox is giving crash report after exit

  • 5 risposte
  • 1 ha questo problema
  • 10 visualizzazioni
  • Ultima risposta di cattledogit

more options

Firefox crashes whenever exited from my primary profile, even in Troubleshoot Mode. The most recent crash report, from Troubleshoot Mode, is [[bp-3df873e2-f302-4670-b1c2-87e140211110|https://crash-stats.mozilla.org/report/index/bp-3df873e2-f302-4670-b1c2-87e140211110]].

It doesn't crash on exit from a secondary profile.

TIA

Firefox crashes whenever exited from my primary profile, even in Troubleshoot Mode. The most recent crash report, from Troubleshoot Mode, is [[bp-3df873e2-f302-4670-b1c2-87e140211110|https://crash-stats.mozilla.org/report/index/bp-3df873e2-f302-4670-b1c2-87e140211110]]. It doesn't crash on exit from a secondary profile. TIA

Soluzione scelta

You posted the same report twice.

Basically, a Shutdown hang means something is not responding/closing properly.


Update avast! If the problem continues, disable it.

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (5)

more options

bp-3df873e2-f302-4670-b1c2-87e140211110 = Uptime 97 seconds (1 minute and 37 seconds) Signature: shutdownhang | je_free | mozilla::Permission::ClonePrincipalForPermission

SafeMode = 1

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-teardown. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT

aswJsFlt.dll = avast!

snxhk.dll = avast!

more options

Soluzione scelta

You posted the same report twice.

Basically, a Shutdown hang means something is not responding/closing properly.


Update avast! If the problem continues, disable it.

more options

Thanks for the info!

I've had this problem for quite a long time, though probably not since 2018 when apparently an issue with snxhk64.dll was reported in avast's forums but not resolved: https://forum.avast.com/index.php?topic=215328.15. I'll likely just continue to put up with it.

You posted the same report twice.

Yes, I couldn't find a way to edit the OP's bad syntax.

more options

Glad to help. Safe Surfing.

You posted the same report twice.
++
Yes, I couldn't find a way to edit the OP's bad syntax.

Look at the 'header' for each post. Now look to the far right you will see 3 vertical dots. Press them to see a menu.

Modificato da FredMcD il

more options

Yes, thanks, I checked that, but the only menu option in the OP's menu I saw there was "Quote," though I logged in.