Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox upgraded to 97 overnight and now using a pen in the browser just drags the page around.,

  • 9 risposte
  • 1 ha questo problema
  • 3 visualizzazioni
  • Ultima risposta di FredMcD

more options

Firefox upgraded to 97 overnight and now using a pen in the browser just drags the page around. It was working normally yesterday, and now it doesn't. I'm trying to write using a pen on D2L's Brightspace, and now the pen just drags the page about. Doesn't do that with the mouse, but one can't write with a mouse. Microsoft Ink setting is set to use let me use a pen as a mouse, just as it was yesterday, but now Firefox is absolutely useless in this regard.

I can't get my work done.

Firefox upgraded to 97 overnight and now using a pen in the browser just drags the page around. It was working normally yesterday, and now it doesn't. I'm trying to write using a pen on D2L's Brightspace, and now the pen just drags the page about. Doesn't do that with the mouse, but one can't write with a mouse. Microsoft Ink setting is set to use let me use a pen as a mouse, just as it was yesterday, but now Firefox is absolutely useless in this regard. I can't get my work done.

Tutte le risposte (9)

more options

This is a recent problem;

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

more options

I can't imagine how that's related. Now I've tried to roll back to 96 and woe is me, everything I had done to make Firefox work the way I like it is gone. And I have to set it up to stop autoupdating ....

more options

As I said, I had just updated to 97 and then the pen tool stopped working in Forefox properly.

more options

Why did you roll back? Did that fix your problem?

Note: Some Firefox versions are not backward compatible.

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

I rolled back to Firefox96, lost all my bookmarks and browser history, but now using a pen tablet in Firefox to grade assignments in D2L's Brightspace works again. In FF97 the page was getting dragged about as I tried to write / draw. Behaviour is normal again in FF96.

more options

Wish I had known that was needed & possible. I mean the "Note: The Refresh Firefox feature creates an Old Firefox Data ..." feature. Eff.

more options

oh crud, found copied old profile data over, trying to start FF just gives the "You've launched an older version of Firefox" and the option are quit or create a new profile. what the heck.

more options

Oh phew. Found the "-allow-downgrade" option. Thank you.

FF97 sucks btw.

more options

So far, the biggest complaint has been Webroot.