Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Amazon Prime video

  • 3 risposte
  • 0 hanno questo problema
  • 13 visualizzazioni
  • Ultima risposta di cor-el

petermountford
petermountford
more options

Since upgrading to OS Ventura, my iMac can't stream Prime videos on Firefox. My Mac Book has no problem on the same Amazon Prime account. If I use Safari on the iMac, it works fine. Anyone else had this problem?

Since upgrading to OS Ventura, my iMac can't stream Prime videos on Firefox. My Mac Book has no problem on the same Amazon Prime account. If I use Safari on the iMac, it works fine. Anyone else had this problem?
Immagini allegate

Tutte le risposte (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

It works on my mac running 10.13.6. see screenshot

petermountford
petermountford Utente che ha posto la domanda
more options

Thanks, I will give that a try, but my MacBook on Monterey 12.6 has no problem with Prime video streaming. It's my iMac on Ventura 13.1 that no longer works. And it's an odd error message, see screenshot, don't you think?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure you have updated the Widevine plugin to the latest version (4.10.2557.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.