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Access to Telstra mail is suddenly not available

graham.kruck
graham.kruck
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For years I have accessed my email "graham.kruck@bigpond.com" via Thunderbird. Suddenly I could not access it except via webmail. Is this a problem with Thunderbird or Telstra please? It is so frustrating trying to speak to someone to sort out these issues but maybe you can advise me who to call if this is not in your domain. Thanks, Graham

For years I have accessed my email "graham.kruck@bigpond.com" via Thunderbird. Suddenly I could not access it except via webmail. Is this a problem with Thunderbird or Telstra please? It is so frustrating trying to speak to someone to sort out these issues but maybe you can advise me who to call if this is not in your domain. Thanks, Graham

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Fabián Rodríguez
Fabián Rodríguez
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This page seems to list "old bigpond settings": https://www.telstra.com.au/support/email/imap-pop-smtp-mail-server-settings

Perhaps it's changed recently.

Contact the provider and make sure credentials, server settings and ports are good before attempting again in Thunderbird.