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  • Ultima risposta di david

chrishanks
chrishanks
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I recently had to re-install Thunderbird for technical reasons. I lost all my saved emails (in folders) but they are still on the server's website - Bigpond. I have contacted Bigpond but they state it is not possible to export them to my email account. Can you please help with a solution? Thanks Chris

I recently had to re-install Thunderbird for technical reasons. I lost all my saved emails (in folders) but they are still on the server's website - Bigpond. I have contacted Bigpond but they state it is not possible to export them to my email account. Can you please help with a solution? Thanks Chris

Tutte le risposte (4)

david
david
  • Top 10 Contributor
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Puzzling. Are you able to access the messages from online? I would try setting up IMAP account to access them.

chrishanks
chrishanks Utente che ha posto la domanda
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Thank you David. I can access the emails through my server but I want them saved on my PC. I will try your suggestion to set up an IMAP a/c.

chrishanks
chrishanks Utente che ha posto la domanda
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If the folders containing my saved emails were lost during the re-installation, have they been permanently deleted?

david
david
  • Top 10 Contributor
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If they are on the server, and you can access them online, then you should be able to access them with an IMAP account. Then, be sure to set synchronization&storage to sync ALL messages and also click the Advanced button there to verify that folders can be downloaded. - Then to ensure you get all message content, not just headers, click File>offline>download - At that time, you should have all messages on PC. I suggest creating a new folder in Local Folders and then COPY the messages there. That removes them from being part of the IMAP account. - If your preferred access is via POP, then this is the time to create a POP account to continue forward. The IMAP account could then be deleted.