Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Unable to setup Two-step authentication

  • 5 risposte
  • 0 hanno questo problema
  • 20 visualizzazioni
  • Ultima risposta di jonzn4SUSE

cgahley
cgahley
more options

I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

I am having trouble setting up Two-step authentication. After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work. Can anyone help to resolve? Thanks

Tutte le risposte (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

See this thread. https://support.mozilla.org/en-US/questions/1481639#answer-1698174

È stato utile?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you make sure that the time/timezone is correct on all devices as the TOTP is only valid for thirty seconds, so even a small offset makes the code invalid?

Modificato da cor-el il

È stato utile?

cgahley
cgahley Utente che ha posto la domanda
more options

cor-el said
Did you make sure that the time/timezone is correct on all devices as the TOTP is only valid for thirty seconds, so even a small offset makes the code invalid?

As far as I can see the time and timezone on all devices are the same.

È stato utile?

cgahley
cgahley Utente che ha posto la domanda
more options

jonzn4SUSE said
See this thread. https://support.mozilla.org/en-US/questions/1481639#answer-1698174

Thanks for sharing. It is the exact same issue I am experiencing too.

È stato utile?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What OS? What version of Firefox?

Modificato da jonzn4SUSE il

È stato utile?

Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.