Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

add extension is impossible

more options

I have the last Firefox version and am trying to add extensions (e.g. video download helper). When I click on Add to Firefox, it works at loading the extension, but without any success. The blue dot in the gray square dances and dances and dances.... Thanks !!

I have the last Firefox version and am trying to add extensions (e.g. video download helper). When I click on Add to Firefox, it works at loading the extension, but without any success. The blue dot in the gray square dances and dances and dances.... Thanks !!
Immagini allegate

Tutte le risposte (8)

more options

You need to contact their Addon developer for support for issues using their software.

È stato utile?

more options

Sorry, but it doesn't solve my issue, as all extensions behave the same way : I can't add them.

È stato utile?

more options

What OS? I have no issues with install. see screenshot

È stato utile?

more options

I am under MacOS Sonoma 14.5, and my Firefow version is 133.0.3.

È stato utile?

more options

Hi

Is this a personal copy of Firefox on a personal device (as opposed to one from an employer or organisation)?

È stato utile?

more options

Hi, Thank you all for your time. It is a personal copy of Firefox on my personal computer (MacBook Pro M1 14").

È stato utile?

more options

The "Add to Firefox" button starts a two-step process: downloading and installing. Can Firefox download the file if you right-click (Ctrl+click) the Add to Firefox button and choose Save Link As... ? If not, is there any unusual error message?

È stato utile?

more options

Hi, jscher2000. When right-clicking and saving the link on my computer, I get a .xpi file of about 1.4 MB, but I can't open it of course. And when I try to read it using TextEdit, for instance, my MacOS can't read it, and I get an error message telling that the file seems to be corrupted, or in an unexpected format. I can't go further for the time being. Thank you for trying to help me on a December 31st !! Happy New Year ! Robert

È stato utile?

Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.