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imap.earthlink.net disconnect

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I have recently begun receiving the following error message from Thunderbird: "Server imap.earthlink.net has disconnected. The server may have gone down or there may be a network problem". It doesn't happen constantly, but at least half the time when reading or moving messages to a different folder or when deleted messages from trash. Examining Earthlink directly from a browser shows that the action issued under Thunderbird has occasionally not been executed. Earthlink Support says everything is OK with them. (I suspect a timing issue, but do not know how to proceed.)

I have recently begun receiving the following error message from Thunderbird: "Server imap.earthlink.net has disconnected. The server may have gone down or there may be a network problem". It doesn't happen constantly, but at least half the time when reading or moving messages to a different folder or when deleted messages from trash. Examining Earthlink directly from a browser shows that the action issued under Thunderbird has occasionally not been executed. Earthlink Support says everything is OK with them. (I suspect a timing issue, but do not know how to proceed.)

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If you're using a VPN, check whether it has an option called split tunneling you may use to let Thunderbird bypass the VPN. If that option isn't available, you may have to disable the VPN in order to be able to use Thunderbird (or any other mail client, for that matter).

If you're not using a VPN, the problem must be something else. Go to the account Server Settings and click on the Advanced button. What does it show for Maximum number of server connections to cache? Set it to 5 if the current value is greater, or a lower value (e.g. 3) if it's 5 already.

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