Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Truekey doesn't work in Firefox

more options

I installed Truekey in Firefox. It says it's on in settings/extensions, but the icon in the toolbar says it's off and it's not working.

I installed Truekey in Firefox. It says it's on in settings/extensions, but the icon in the toolbar says it's off and it's not working.

Tutte le risposte (2)

more options

That is a TrueKey support to resolve their addon installation issue.

È stato utile?

more options

martier2012 said

I installed Truekey in Firefox. It says it's on in settings/extensions, but the icon in the toolbar says it's off and it's not working.

Hi, did you install from https://www.truekey.com/ -- I did that, and the first thing that happened was a new tab opened saying:

You're not protected Turn on personal data collection so we can help keep you safe from threats while browsing the web. Otherwise, you'll need to uninstall McAfee® True Key.

That's annoying. So I approved that. Now the toolbar button has OFF at the bottom.

When I click that button, a new tab opens with a moz-extension:// address showing a sign-in page where I would need to create a new profile to continue. Are you getting this page?

I stopped there since I'm not looking to create an account.

È stato utile?

Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.