Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

What would cause a Firefox 3.6.13 user to have typed entries dissapear?

  • 3 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di sbrande

sbrande
sbrande
more options

Firefox 3.6.13 works great for all the clients of my site. However, 1 client with 3.6.13 cannot even log in - his typed User ID simply disappears and he goes no further. I have cleared his cookies and cache, but no luck. What could cause this error?

Firefox 3.6.13 works great for all the clients of my site. However, 1 client with 3.6.13 cannot even log in - his typed User ID simply disappears and he goes no further. I have cleared his cookies and cache, but no luck. What could cause this error?

Modificato da sbrande il

Tutte le risposte (3)

sbrande
sbrande Utente che ha posto la domanda
more options

Since I wrote this, the client was able to log in normally in Safe Mode. So he reloaded Firefox but still gets the same problem in normal Firefox. Is there any one out there who could shed some light on this?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See:

sbrande
sbrande Utente che ha posto la domanda
more options

Thanks, this did the trick. It was an add-on that we now disabled.

i reaaly appreciate it.