Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Not able to install firefox updates

  • 3 risposte
  • 9 hanno questo problema
  • 1 visualizzazione
  • Ultima risposta di cor-el

pallav.rustogi
pallav.rustogi
more options

I downloaded new firefox updates, but not able to install them. I followed following steps. 1. Check if no instance of firefox is running in task manager 2. Lunch Firefox as administrator. 3. Click Yes 4. It starts installing. 5. Throws an error that multiple instance of firefox running. 6. Tried this couple of times but of no use. Every time same error. 7. No crash dumps created.

I downloaded new firefox updates, but not able to install them. I followed following steps. 1. Check if no instance of firefox is running in task manager 2. Lunch Firefox as administrator. 3. Click Yes 4. It starts installing. 5. Throws an error that multiple instance of firefox running. 6. Tried this couple of times but of no use. Every time same error. 7. No crash dumps created.

Soluzione scelta

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You do not need to create a new profile, that is not necessary for this issue

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Soluzione scelta

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You do not need to create a new profile, that is not necessary for this issue

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

pallav.rustogi
pallav.rustogi Utente che ha posto la domanda
more options

Thanks Cor-el..

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome