Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I have to turn off ZOne ALarm web security for Firefox to open properly

  • 2 risposte
  • 3 hanno questo problema
  • 4 visualizzazioni
  • Ultima risposta di AliceWyman

gregg1246
gregg1246
more options

I have Firefox 5.0 and Zone Alarm Extreme Security (10.0.246.000). When I open Firefox I get the welcome screen, as if I have just downloaded Firefox (no home page and no bookmarks - options are set at default). So, I close the browser and disable Zone Alarm Web Security and reopen Firefox. My home page and bookmarks load properly, options as previously set. I turn on ZA Web Security and all is fine until I close Firefox - then I have to do this all over again.

I have Firefox 5.0 and Zone Alarm Extreme Security (10.0.246.000). When I open Firefox I get the welcome screen, as if I have just downloaded Firefox (no home page and no bookmarks - options are set at default). So, I close the browser and disable Zone Alarm Web Security and reopen Firefox. My home page and bookmarks load properly, options as previously set. I turn on ZA Web Security and all is fine until I close Firefox - then I have to do this all over again.

Tutte le risposte (2)

AliceWyman
AliceWyman
  • Moderator
more options

If you want to keep using that ZoneAlarm feature, I suggest that you go to the ZoneAlarm forum for Web Security/Browser Virtualization and ask whether Firefox 5.0 is now supported, or contact ZoneAlarm support.

Link: http://www.zaforums-stg.com/forumdisplay.php?f=58

AliceWyman
AliceWyman
  • Moderator
more options

P.S. This copy of a post by BadK_FFox (from last week) may also help:

https://support.mozilla.com/en-US/questions/840168
Firefox 5 will not start with Zone Alarm Ver 10.0.240.000
Quote:

I'm running Win7 x64 with ZoneAlarm Extreme Security 10.0.241.000

I had the same problem with Firefox 4. After turning off ForceField Toolbar, it started working fine.

Then I updated to Firefox 5 and it wouldn't start, instead it was showing an error message from ZA...

I searched mozilla support and followed the instructions here: http://kb.mozillazine.org/Browser_will_not_start_up on the topic"Firefox does not start after updating with ZoneAlarm ForceField enabled".

The correct instructions for this ZA version should be: "Internet -> Web Security -> Settings, and click Clear Virtual Data"

After that I could open Firefox again! Then I realized it was still version 4... I installed the update, and everything went smooth. Checked again if Forcefield toolbar was inactive (it was) and opened a few pages, closed Firefox and opened again. After a while it wouldn't open...

AGAIN the "Clear Virtual Data" did the trick...

This time I clicked on Settings (next to "Clear Virtual Data") -> Advanced Settings, and turned off "Enable Virtualization".

Until ZA get a fix for this, either we turn it off or clear virtual data every few moves...