Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox crashes

jmr102@comcast.net
jmr102@comcast.net
more options

Cannot start Firefox (even in safe mode). I continue to get a window asking me to quit or restart. I have an option to report the error to Mozilla. I've tried that, but the report is not sent. I've tried restarting Firefox, tried restarting my Mac. Nothing works.

Cannot start Firefox (even in safe mode). I continue to get a window asking me to quit or restart. I have an option to report the error to Mozilla. I've tried that, but the report is not sent. I've tried restarting Firefox, tried restarting my Mac. Nothing works.

Tutte le risposte (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

See also http://kb.mozillazine.org/Firefox_crashes