Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I HAVE MULTIPLE PROBLEMS>CAN I TALK TO SOMEONE> I CANNOT ACCESS THE INTERNET AT ALL

  • 2 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di user633449

kurt2223
kurt2223
more options

I was sending an email when a window popped up to reset firefox or open under safe zone. i choose to reset 3 times and nothing was happening. when i clicked on firefox to open, the same window kept popping up. so, i choose open under safe zone. firefox opened, but now the wheel on my wheel on my mouse moves me to the previous page instead on scrolling up or down.

I was sending an email when a window popped up to reset firefox or open under safe zone. i choose to reset 3 times and nothing was happening. when i clicked on firefox to open, the same window kept popping up. so, i choose open under safe zone. firefox opened, but now the wheel on my wheel on my mouse moves me to the previous page instead on scrolling up or down.

Tutte le risposte (2)

philipp
philipp
  • Moderator
more options

hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

user633449
user633449
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.