Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Cannot access Printer Properties

  • 4 risposte
  • 2 hanno questo problema
  • 3 visualizzazioni
  • Ultima risposta di cor-el

landtitle
landtitle
more options

I have quite a few users who are having a problem when they try to print from FF 22.0. When they try to print a webpage, email, document, etc. and go into the Properties for the printer to change it from Letter to Legal, or Legal to Letter, the item will not print. I've reset the printer in about:config and that didn't help. If I go into the prefs.js and remove the printers, close FF and reopen that helped, however the next day, I get another call from the users w/ the same issue. Is there a fix, or workaround? I don't really have time to edit the prefs.js file every day for 100+ employees.

Thank You for any help.

I have quite a few users who are having a problem when they try to print from FF 22.0. When they try to print a webpage, email, document, etc. and go into the Properties for the printer to change it from Letter to Legal, or Legal to Letter, the item will not print. I've reset the printer in about:config and that didn't help. If I go into the prefs.js and remove the printers, close FF and reopen that helped, however the next day, I get another call from the users w/ the same issue. Is there a fix, or workaround? I don't really have time to edit the prefs.js file every day for 100+ employees. Thank You for any help.

Tutte le risposte (4)

user633449
user633449
more options

Are you using a an add-on that may be messing with Printer Preferences?

landtitle
landtitle Utente che ha posto la domanda
more options

Nothing I can see. This is on a Citrix environment as well, so all users are using the same version of FF and same plug-ins, but not all users seem to be affected. I'm looking at printer drivers to see if there could be something there.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I wonder whether a user.js file could help, by overriding the user.js printer settings with "known good" settings at startup. I don't know whether a user.js file can reset a preference.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you know which line(s) in prefs.js are causing this problem (i.e. do all files have the same problematic lines)?

Did you try to delete all prefs.js and possible numbered prefs-##.js files?