Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

unistall an internet toolbar

  • 3 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di spiritlala

spiritlala
spiritlala
more options

i downloaded something called shop.com that i know longer want and it also created a toolbar. When i go into programs I dont see it anywhere...the program or the toolbar, yet i cannot get rid of the toolbar

i downloaded something called shop.com that i know longer want and it also created a toolbar. When i go into programs I dont see it anywhere...the program or the toolbar, yet i cannot get rid of the toolbar

Soluzione scelta

Hello,

Sorry to hear of your issue. I find an excellent support article, which will explains exactly what you need to do to fix your issue. Please click on the link below. Thanks for using Mozilla Firefox.

Cannot remove an add-on (extension or theme)

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (3)

Robby Sayles
Robby Sayles
more options

Soluzione scelta

Hello,

Sorry to hear of your issue. I find an excellent support article, which will explains exactly what you need to do to fix your issue. Please click on the link below. Thanks for using Mozilla Firefox.

Cannot remove an add-on (extension or theme)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

The above-linked article is for advanced troubleshooting. To try something simpler first:

Disable ALL nonessential or unrecognized extensions on the following tab:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above a disabled extension to restart Firefox to complete the process. You can wait until you finish clicking all the Disable buttons before doing the restart.

Any luck?

spiritlala
spiritlala Utente che ha posto la domanda
more options

perfection... thank you for knowledge imparted!