Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Addblock plus won't download--says it can't modify a file

  • 4 risposte
  • 13 hanno questo problema
  • 21 visualizzazioni
  • Ultima risposta di Joe.K

more options

I previously had Adblock Plus installed, but it stopped working several versions of Firefox (for mac) ago. The add-ons manager/extensions says I have version 2.3.2 and it is disabled. When I tried to add the latest version from the get addons page, I first get a dialog asking if I want to install the file; when I select "install now", I get a box saying that "Adblock plus could not be installed because Firefox cannot modify the necessary file" I also downloaded and installed AnonymoX, which appeared to install successfully, but I find no icons or controls, no way to start it up, control its function, or verify that it is in fact installed/working. There is no icon window at the bottom of my Firefox window (or anywhere else that I can find).

I previously had Adblock Plus installed, but it stopped working several versions of Firefox (for mac) ago. The add-ons manager/extensions says I have version 2.3.2 and it is disabled. When I tried to add the latest version from the get addons page, I first get a dialog asking if I want to install the file; when I select "install now", I get a box saying that "Adblock plus could not be installed because Firefox cannot modify the necessary file" I also downloaded and installed AnonymoX, which appeared to install successfully, but I find no icons or controls, no way to start it up, control its function, or verify that it is in fact installed/working. There is no icon window at the bottom of my Firefox window (or anywhere else that I can find).

Soluzione scelta

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Leggere questa risposta nel contesto 👍 6

Tutte le risposte (4)

more options

Soluzione scelta

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Try to delete the ABP file (.xpi) or folder in the extensions folder in the Firefox profile folder.

Look for a name like this:

{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

You can use this button to go to the Firefox profile folder:

Modificato da cor-el il

more options

i found the profile file, but couldn't find any .xpi file or folder in it.

more options

Resetting Firefox fixed both my problems. Thanks for the help to both respondents.

Modificato da Joe.K il