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i did not move, rename, or delete my Firefox profile folder, but firefox can't find it since a Reset Firefox froze and I had to reboot.

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  • Last reply by ideato

michaelannb
michaelannb
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Hi, Firefox was running slowly so I choose Reset Firefox option, which I've done in the past without problems. But the Reset feature froze and I had to reboot. Now cannot run Firefox because msg says profile information is missing or incomplete; even tried downloading new file from Chrome but got the same message. Tips to restore profile information when I can't run Firefox don't help, because I did not move, rename or delete my Firefox profile folder and that's what the (rather complicated, for me, anyway) fixes tell me how to do. So why can't Firefox find them? Help! Need to work at home for a while and everything is set up for me in Firefox.

Hi, Firefox was running slowly so I choose Reset Firefox option, which I've done in the past without problems. But the Reset feature froze and I had to reboot. Now cannot run Firefox because msg says profile information is missing or incomplete; even tried downloading new file from Chrome but got the same message. Tips to restore profile information when I can't run Firefox don't help, because I did not move, rename or delete my Firefox profile folder and that's what the (rather complicated, for me, anyway) fixes tell me how to do. So why can't Firefox find them? Help! Need to work at home for a while and everything is set up for me in Firefox.

All Replies (1)

ideato
ideato
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Hello michaelannb,

try to delete(OR you can rename the profiles.ini to profiles.iniOLD) the profiles.ini file to force firefox to create a new profile, the profiles.ini file exist in firefox profile folder path

for your xp type in command line (start > Run) :

%APPDATA%\Mozilla\Firefox

then find the profile.ini file (it is a plain-text file) and delete it.

then when you start firefox again, a new default profile folder will be created and only a single profile, the new "default", will be listed in the Profile Manager.

This new "default" profile doesn't contain any of the profile data or settings stored in your old "default" profile folder, which still exists but is no longer accessible from the Profile Manager.

Your existing Firefox user profile data, which includes bookmarks, passwords, cookies, preference settings and added extensions, will no longer appear in the new profile but you cantransfer the data from the old profile folder to the new default profile folder.


thank you