Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to repair Tbird from crashing

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Matt

more options

Even with add-ons disabled, TB is crashing within minutes of opening. Crash report:

AdapterDeviceID: 0x0fd5 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.7.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.1.1 AddonsShouldHaveBlockedE10s: 1 BuildID: 20160527062949 CrashTime: 1465433410 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1464817311 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fd5GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13599 StartupTime: 1465432919 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20160527062949","version":"45.1.1","vendor":null,"platformVersion":"45.1.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"15.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x0fd5","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2},{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":512000,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16883},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"An integrated calendar for Thunderbird","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"4.7.1.1","scope":1,"type":"extension","foreignInstall":0,"hasBinaryComponents":false,"installDay":15681,"updateDay":16960}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":14610,"updateDay":16953},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 Vendor: Version: 45.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Even with add-ons disabled, TB is crashing within minutes of opening. Crash report: AdapterDeviceID: 0x0fd5 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.7.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.1.1 AddonsShouldHaveBlockedE10s: 1 BuildID: 20160527062949 CrashTime: 1465433410 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1464817311 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fd5GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13599 StartupTime: 1465432919 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20160527062949","version":"45.1.1","vendor":null,"platformVersion":"45.1.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"15.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x0fd5","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2},{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":512000,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16883},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"An integrated calendar for Thunderbird","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"4.7.1.1","scope":1,"type":"extension","foreignInstall":0,"hasBinaryComponents":false,"installDay":15681,"updateDay":16960}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":14610,"updateDay":16953},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 Vendor: Version: 45.1.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

more options

we want the report ids, not the text so we can view the submitted report on the crash reporter web site.

See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports