Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot login to online banking account in Firefox

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

Kullaroo
Kullaroo
more options

I'm helping my elderly neighbour. She sought help because she can no longer login to her online banking account in Firefox. The problem is confined to Firefox. If she uses Edge, she logs in without any problems.

She is using Windows 10 pro 64-bit.

I have an account with the same bank and when I tried to login to my account I received the same error.

I attempted to uninstall Firefox and was prompted to Refresh Firefox instead; this I did and it took some 15 minutes to complete the refresh process. But still the problem persisted.

I then uninstalled Firefox; downloaded the Firefox install package and installed it. This also started a Refresh process which this time only too about 10 seconds. However, still the failure to login to the bank account persisted.

The bank error code is CA_500.IDP_402 but this does not provide any clues to the cause of the problem.

Of course, she could just switch to using Edge but she is familiar with Firefox and would rather not chnage browsers.

Are there any suggestions to investigate and resolve this issue?

I'm helping my elderly neighbour. She sought help because she can no longer login to her online banking account in Firefox. The problem is confined to Firefox. If she uses Edge, she logs in without any problems. She is using Windows 10 pro 64-bit. I have an account with the same bank and when I tried to login to my account I received the same error. I attempted to uninstall Firefox and was prompted to Refresh Firefox instead; this I did and it took some 15 minutes to complete the refresh process. But still the problem persisted. I then uninstalled Firefox; downloaded the Firefox install package and installed it. This also started a Refresh process which this time only too about 10 seconds. However, still the failure to login to the bank account persisted. The bank error code is CA_500.IDP_402 but this does not provide any clues to the cause of the problem. Of course, she could just switch to using Edge but she is familiar with Firefox and would rather not chnage browsers. Are there any suggestions to investigate and resolve this issue?

All Replies (3)

FredMcD
FredMcD
more options

This would be a website issue. You may have to contact their support for more help.

Kullaroo
Kullaroo Question owner
more options

I appreciate your responding, FredMcD. However, the only possible website issue is it refuses logins from Firefox which is not very likely. By accessing the website with the same account on other devices and browsers and others accounts on multiple devices, I am confident that the problem is with Firefox.

My question is how best to investigate Firefox to determine the problem and/or how to report a bug.

I found a similar issue at: https://support.mozilla.org/en-US/questions/1331595#answer-1426431 which was with an earlier version of Firefox (v87).

FredMcD
FredMcD
more options

Kullaroo said
The bank error code is CA_500.IDP_402 but this does not provide any clues to the cause of the problem.

This is a website code. Have you checked with their support on this?