Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I downloaded the upgrade Forefox 4.0 Beta & onto Windows and kept crashing. This is the crash report:AdapterDeviceID: 01d1

more options

Immediately crashes upon opening:

AdapterDeviceID: 01d1 AdapterVendorID: 10de Add-ons: foxmarks@kei.com:4.0.3,kodak-companion@mozilla.com:2.1,testpilot@labs.mozilla.com:1.2,{563e4790-7e70-11da-a72b-0800200c9a66}:0.9f,{635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.4.2.20111006100951,{dc572301-7619-498c-a57d-39143191b318}:0.3.8.6,jqs@sun.com:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:8.0 AvailableVirtualMemory: 1948061696 BuildID: 20111104165243 CrashTime: 1320879908 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1320788273 Notes: AdapterVendorID: 10de, AdapterDeviceID: 01d1, AdapterDriverVersion: 8.2.6.8

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1174 StartupTime: 1320879898 SystemMemoryUsePercentage: 92 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: jar:file:///C:/Program%20Files/Mozilla%20Firefox%204.0%20Beta%207/omni.jar!/chrome/browser/content/browser/aboutSessionRestore.xhtml Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP UDP Service Provider : 6 : 2 :  
RSVP TCP Service Provider : 6 : 1 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B543335-64BD-48CA-9DCC-F2224B45695F}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B543335-64BD-48CA-9DCC-F2224B45695F}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] DATAGRAM 2 : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed.

Immediately crashes upon opening: AdapterDeviceID: 01d1 AdapterVendorID: 10de Add-ons: foxmarks@kei.com:4.0.3,kodak-companion@mozilla.com:2.1,testpilot@labs.mozilla.com:1.2,{563e4790-7e70-11da-a72b-0800200c9a66}:0.9f,{635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.4.2.20111006100951,{dc572301-7619-498c-a57d-39143191b318}:0.3.8.6,jqs@sun.com:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:8.0 AvailableVirtualMemory: 1948061696 BuildID: 20111104165243 CrashTime: 1320879908 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1320788273 Notes: AdapterVendorID: 10de, AdapterDeviceID: 01d1, AdapterDriverVersion: 8.2.6.8 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1174 StartupTime: 1320879898 SystemMemoryUsePercentage: 92 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: jar:file:///C:/Program%20Files/Mozilla%20Firefox%204.0%20Beta%207/omni.jar!/chrome/browser/content/browser/aboutSessionRestore.xhtml Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP UDP Service Provider : 6 : 2 : RSVP TCP Service Provider : 6 : 1 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B543335-64BD-48CA-9DCC-F2224B45695F}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B543335-64BD-48CA-9DCC-F2224B45695F}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] DATAGRAM 2 : 2 : 2 : This report also contains technical information about the state of the application when it crashed.

All Replies (2)

more options

please upgrade your browser to Firefox 8

more options

Your suggestion did not work. Still crashed every time I opened it. Thx anyway.

I ended up googling "old versions of Firefox" and downloaded version 7 and it works fine.