Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

connection untrusted

  • 5 답장
  • 3 이 문제를 만남
  • 1 보기
  • 최종 답변자: mankie

more options

A few days ago I was no longer able to log in to my LastPass vault. It said there was a connection error. I went to lastpass.com and got a message, "This Connection is Untrusted". Because it's an https it won't allow me to add an exception. LastPass technical support has basically given up in trying to find a solution. I went to the certificate manager on my Mac 10.6.8, added an exception and it still won't go to the site. I'm using LastPass on two other browsers with no problem. Firefox is my go to browser, but if I can't get LastPass to work and not able to get to their site, I may have to give up on using Firefox. I've attached two screen shots of the message and the certificate manager

A few days ago I was no longer able to log in to my LastPass vault. It said there was a connection error. I went to lastpass.com and got a message, "This Connection is Untrusted". Because it's an https it won't allow me to add an exception. LastPass technical support has basically given up in trying to find a solution. I went to the certificate manager on my Mac 10.6.8, added an exception and it still won't go to the site. I'm using LastPass on two other browsers with no problem. Firefox is my go to browser, but if I can't get LastPass to work and not able to get to their site, I may have to give up on using Firefox. I've attached two screen shots of the message and the certificate manager
첨부된 스크린샷

선택된 해결법

Thanks to cor-el and Sriram Sk. cor-el directed me to the Troubleshooting Information. I didn't follow the rest of his advice. Instead I found the Refresh Firefox which fixed the problem. Still don't understand why just the one https for LastPass was a problem. I went to other https sites and had no issue.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (5)

more options

Do you have your system clock set correctly? It is mostly overlooked when getting an expired certificate warning. As for the unformatted pages, try clearing your firefox's cache and reload those pages.

more options

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

You can use this button to go to the currently used Firefox profile folder:

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.


Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2014/09/08/phasing-out-certificates-with-1024-bit-rsa-keys/ Phase 2: Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2015/01/28/phase-2-phasing-out-certificates-with-1024-bit-rsa-keys/

more options

Sriram Sk said

Do you have your system clock set correctly? It is mostly overlooked when getting an expired certificate warning. As for the unformatted pages, try clearing your firefox's cache and reload those pages.

Thank you for the response. The clock is fine. However, following another person's solution I found my way to the Refresh Firefox button which did the trick.

more options

cor-el said

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored. You can use this button to go to the currently used Firefox profile folder: If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate. If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2014/09/08/phasing-out-certificates-with-1024-bit-rsa-keys/ Phase 2: Phasing out Certificates with 1024-bit RSA Keys: https://blog.mozilla.org/security/2015/01/28/phase-2-phasing-out-certificates-with-1024-bit-rsa-keys/

Thank you for the response. The solution you offered was a bit beyond me. However, it did set me on the path in finding the Refresh Firefox button which did the trick.

more options

선택된 해결법

Thanks to cor-el and Sriram Sk. cor-el directed me to the Troubleshooting Information. I didn't follow the rest of his advice. Instead I found the Refresh Firefox which fixed the problem. Still don't understand why just the one https for LastPass was a problem. I went to other https sites and had no issue.