Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Why are all my bookmarks lost when I forgot my password?

  • 1 답장
  • 5 이 문제를 만남
  • 1 보기
  • 최종 답변자: guigs

more options

Several day ago, I sync a device into my account. But I forgot the password so I requested to reset it. However after setting the new password and sync again all my bookmarks disappeared. Why is that and is there any way to recover them?

Several day ago, I sync a device into my account. But I forgot the password so I requested to reset it. However after setting the new password and sync again all my bookmarks disappeared. Why is that and is there any way to recover them?

모든 댓글 (1)

more options

If anything was changed locally and you change the password, data cannot be restored. Or one of these four happened:

  1. You forgot your password, and had to reset it when you logged in after your reinstall. Sync uses end-to-end encryption; if you change your password, you can't recover your data.
  2. Your bookmarks are still on the server, and there's some other reason why they're not syncing locally (e.g., one of them is malformed).
  3. Your bookmarks did sync, but something went wrong. Look in Unsorted Bookmarks. Is anything else from your old profile syncing? (e.g., history)
  4. You were never syncing your bookmarks. See if the checkbox is checked in Preferences.