Firefox zombie process
My son and I share a computer with separate log-ins. Mine is set to administrator and his to standard. Often, when he closes Firefox and logs out, the process gets stuck in memory. Nothing I do can kill the process either. All say "access denied" despite my account being and admin and his account being logged off. Even logging back into his account and trying to close it there doesn't work. This is on a Win 7 OS. The only way this ever clears memory is to reboot the entire computer, which is annoying.
Don't know if it will help, but here is the content of a HijackThis log file:
Running processes: C:\Program Files (x86)\Norton Family\Engine\3.2.1.28\NF.exe C:\Windows\PixArt\Pac207\Monitor.exe D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe D:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe C:\Users\Dragnier\AppData\Roaming\Spotify\SpotifyWebHelper.exe C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe C:\Program Files (x86)\AVG\AVG2015\avgui.exe C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe D:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE C:\Windows\SysWOW64\ctfmon.exe D:\Program Files (x86)\Glary Utilities 5\Integrator.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Users\Dragnier\AppData\Local\Akamai\netsession_win.exe C:\Users\Dragnier\AppData\Local\Akamai\netsession_win.exe C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe I:\Dragnier Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.distance-education.itt-tech.edu/online/clikslogin R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: (no name) - {84FF7BD6-B47F-46F8-9130-01B2696B36CB} - (no file) F2 - REG:system.ini: UserInit=userinit.exe, O2 - BHO: AMD SteadyVideo BHO - {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\amd\SteadyVideo\SteadyVideo.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\ssv.dll O2 - BHO: ArcPluginIEBHO - {84BFE29A-8139-402a-B2A4-C23AE9E1A75F} - D:\Games\Perfect World Entertainment\Arc\Plugins\ArcPluginIE.dll O2 - BHO: (no name) - {84FF7BD6-B47F-46F8-9130-01B2696B36CB} - (no file) O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - D:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL O2 - BHO: Norton Family BHO - {B8E07826-0971-4f16-B133-047B88034E89} - C:\Program Files (x86)\Norton Family\Engine\3.2.1.28\coIEPlg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\jp2ssv.dll O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2015\avgui.exe" /TRAYONLY O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [StartCCC] "D:\Program Files\AMD\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [HP Deskjet 3050A J611 series (NET)] "C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN2665CGJH05PJ:NW" -scfn "HP Deskjet 3050A J611 series (NET)" -AutoStart 1 O4 - HKCU\..\Run: [AVG-Secure-Search-Update_1113a] C:\Users\Dragnier\AppData\Roaming\AVG 1113a Campaign\AVG-Secure-Search-Update-1113a.exe /PROMPT /mid=bf8e4b7c6ba547d3910cbd2b2b7afbde-07df9dbeaae8f14629d0a146f07954916b122a2f /CMPID=1113a O4 - HKCU\..\Run: [GUDelayStartup] "D:\Program Files (x86)\Glary Utilities 5\StartupManager.exe" -delayrun O4 - HKCU\..\Run: [DAEMON Tools Lite] "D:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\Dragnier\AppData\Roaming\Spotify\SpotifyWebHelper.exe" O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_190_Plugin.exe -update plugin O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: Monitor Ink Alerts - HP Deskjet 3050A J611 series (Network).lnk = ? O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = D:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000 O8 - Extra context menu item: Se&nd to OneNote - res://D:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL O18 - Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll O18 - Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - D:\Program Files\AMD\ATI.ACE\Fuel\Fuel.Service.exe O23 - Service: ACP User Service (amdacpusrsvc) - Advanced Micro Devices - C:\Program Files\AMD\{920DEC42-4CA5-4d1d-9487-67BE645CDDFC}\amdacpusrsvc.exe O23 - Service: Arc Service (ArcService) - Perfect World Entertainment Inc - D:\Games\Perfect World Entertainment\Arc\ArcService.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2015\avgidsagent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe O23 - Service: BlueStacks Android Service (BstHdAndroidSvc) - BlueStack Systems, Inc. - C:\Program Files (x86)\BlueStacks\HD-Service.exe O23 - Service: BlueStacks Log Rotator Service (BstHdLogRotatorSvc) - BlueStack Systems, Inc. - C:\Program Files (x86)\BlueStacks\HD-LogRotatorService.exe O23 - Service: BlueStacks Updater Service (BstHdUpdaterSvc) - BlueStack Systems, Inc. - C:\Program Files (x86)\BlueStacks\HD-UpdaterService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Foxit Cloud Safe Update Service (FoxitCloudUpdateService) - Foxit Software Inc. - C:\Program Files (x86)\Foxit Software\Foxit Reader\Foxit Cloud\FCUpdateService.exe O23 - Service: FreemakeVideoCapture - Ellora Assets Corp. - D:\Program Files (x86)\Freemake\CaptureLib\CaptureLibService.exe O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing) O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla F
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Hello,
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Refresh Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
, click help 
and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the menu button
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 17.0 r0
Adobe Shockwave for Director Netscape plug-in, version 12.0.6.147
Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac
Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.8.158 http://get.adobe.com/shockwave/
Have your son
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox.
After a bit, close FF. Is the problem still there?